1.1. These contractual conditions (hereinafter "Contractual conditions") of RETIGO s.r.o. with headquarters at Láň 2310, 756 61 Rožnov pod Radhoštěm, Post code: 756 64, Czech Republic, ID No. 607 94 062, registered in the Commercial Register kept at the Regional Court in Ostrava, section C, file 7216 (hereinafter "RETIGO"), which relate to the access and use of the COMBIONLINE service.
1.2. Agreement to these Contractual conditions is a condition for the creation of a COMBIONLINE account and access to such an account. By registering to a COMBIONLINE account, you hereby agree with these Contractual conditions. In the event that you do not accept these Contractual conditions or any part thereof, do not continue with the registration to the COMBIONLINE service.
1.3. Registration and creation of a COMBIONLINE account is free of charge. Nevertheless, certain functions of the COMBIONLINE service may be subject to the purchase of RETIGO devices or may be subject to the payment of a fee. In the event that any function of the COMBIONLINE service is or will be subject to the payment of a fee, then any payments shall be charged exclusively and only on the basis of a previously concluded contract for the payment for services. Agreement with these Contractual conditions, i.e. registration and creation of a COMBIONLINE account does not constitute agreement with the conclusion of a contract for the payment for services and nor does it in any way relate to the utilisation of paid services.
1.4. It is the exclusive right of the user of the COMBIONLINE service to not utilise or to cancel the use of the COMBIONLINE service.
1.5. By entering into the COMBIONLINE service, you take into account that data and personal information shall be collected in accordance with the Personal information protection fundamentals.
1.6. The full and complete use of RETIGO devices in accordance with its purpose is not subject to prior registration of the COMBIONLINE service. By registering for the COMBIONLINE service, the user gains additional services.
1.7. The contractual relationship based on the purchase of RETIGO devices is in no way affected by these Contractual conditions. Connecting RETIGO devices to the COMBIONLINE service has no affect on the scope of rights relating to faulty performance pursuant to the quality warranty on RETIGO devices.
2.1. The COMBIONLINE service is an additional internet service from RETIGO, which in an appropriate manner supplements the user options during use of the supported RETIGO devices. The list of supported devices is found at the website www.retigo.cz.
2.2. The COMBOLINE service is a safe and easy solution for the network connection of RETIGO devices. It offers an entirely new access method to devices, its remote control, recipe administration, downloading of operational data or software updates according to the conditions of RETIGO. All this at any time and from anywhere, from a mobile phone, tablet, notebook or similar devices.
2.3. The individual functions of the COMBIONLINE service, its description, usage options and its operating manual are found in the User Handbook for the COMBIONLINE Service.
3.1. The COMBIONLINE service is accessible via the website https://www.combionline.com . Access to this website is subject to the use of a computer with adequate software or a similar mobile device and access to the internet. Proper maintenance and security on such devices may affect the performance of the COMBIONLINE service, wherein RETIGO does not accept any responsibility for the maintenance and security on such user devices. In the event that the RETIGO devices supports such functionality, then the COMBIONLINE service is also accessible directly on the RETIGO devices, if such devices is connected to the internet. RETIGO reserves the right to provide access to the COMBIONLINE service also in a different form, for example via a mobile application.
3.2. The connection of RETIGO devices to the COMBIONLINE service is conditional upon the devices having internet access. To connect RETIGO devices to the internet, proceed according to the user's manual of the devices.
3.3. RETIGO accepts no responsibility for the user's internet access. The user takes into account that internet access, its quality and associated fees are borne exclusively by the user.
3.4. The COMBIONLINE service is provided in the Czech, English and German languages. Providing the COMBIONLINE service in another language is at the sole discretion of RETIGO.
4.1. Full access to the COMBIONLINE service requires the creation (registration) of a user account at the website https://www.combionline.com. The creation of an account requires personal information about the registered user in accordance with the Personal information protection fundamentals. The registered user takes full responsibility for the personal information that they provide.
4.2. Based on the registration, RETIGO shall create a user account based on the information entered during the registration, where for access to such an account, the necessary login information shall be provided. For the duration of the COMBIONLINE service, the access to the COMBIONLINE service is enabled via the login information.
4.3. The user account contains the information entered at registration and the basic functions of the COMBIONLINE service.
5.1. The full utilisation of the services of the COMBIONLINE service is conditional upon connecting the RETIGO devices to this service via a user account. The user is personally responsible for connecting the RETIGO devices to the COMBIONLINE service.
5.2. By connecting RETIGO devices to the COMBIONLINE service, the user gains access to remote control, administration and updates for their RETIGO equdevicesipment, inspection of condition and utilization of the devices and operational data of the connected RETIGO devices, as well as other functions and benefits within the scope of the COMBIONLINE service available to the connected devices.
5.3. RETIGO reserves the right to make changes to the offer, availability and scope of functions and benefits within the scope of the COMBIONLINE service available to the connected devices.
5.4. Operational data is understood to mean HACCP data, operational logs, error reports and operational statistics.
5.5. The user takes into consideration that operational data of the connected RETIGO devices is shared with RETIGO for the following purposes:
5.5.1. RETIGO collects anonymised operational data from the connected RETIGO devices for the purpose of generating statistics related to the operation and malfunctions of the devices, and namely in relation to subsequent updating of the RETIGO devices as well as in respect to future development, innovation of the production of this RETIGO devices.
5.5.2. RETIGO collects specified operational data of the connected devices for the purpose of warranty and post-warranty service for the given connected RETIGO devices.
6.1. The user has the right to use for their own purposes and needs the functions and content of the COMBIONLINE service in accordance with these Contractual conditions.
6.2. The user is entitled to copy the operational data of their connected devices accessible via the COMBIONLINE service, as well as to print out or otherwise disseminate according to their own discretion, however, no in a manner that would in any way threaten or disproportionately overload the COMBIONLINE service.
6.3. The user must not provide, intermediate or otherwise enable the use of any rights to the COMBIONLINE service to third parties without consent from RETIGO unless this is otherwise specified in the Contractual conditions.
6.4. The user has the right to share their user account with third parties via the share function contained within the COMBIONLINE interface. The assumed sharing is the sharing of data with other users of the connected RETIGO devices or the service technician, where the extent and duration of the sharing, as well as the third parties with whom the data is shared is determined by the user themselves.
6.5. The user is entitled to enter their own content into the COMBIONLINE service, i.e. in particular their own settings of the connected RETIGO devices and so-called recipes. The actual content remains in the ownership of the user.
7.1. RETIGO is the exclusive owner of the content and data of the COMBIONLINE service.
7.2. RETIGO is authorised, within the scope of the COMBIONLINE service, to acquire data for the purpose of its further evaluation, storage and processing.
7.3. RETIGO is authorised to utilise the data from the COMBIONLINE service for the purposes of protecting its legitimate interests, in particular within the scope of resolving rights from faulty performance arising from contractual relationships established when the RETIGO devices was purchased.
8.1. Access to the COMBIONLINE service is free of charge.
8.2. RETIGO reserves the right to also offer, arrange and provide paid services, offer consumable materials and accessories for the RETIGO devices via the COMBIONLINE service.
8.3. The user is always informed in advance of any service or good, offered via the COMBIONLINE service, that will be subject to a charge.
9.1. In connection with the provision of the COMBIONLINE service, personal information of the user is processed in the sense of the Directive of the European Parliament and Council (EU) No. 2016/679 dated 27 April 2016 and related directives ("GDPR").
9.2. The content, scope, purpose, processing time and other information pertaining to the processing of personal information is available namely in Personal information protection fundamentals.
10.1. The user takes into consideration that in accordance with article 5.5.2 and 6.4 that it is possible to enable the sharing of operational data of the connected RETIGO devices with third parties for the purpose of servicing the connected equipdevicesment. By enabling such sharing, the user grants the necessary consent to the date related to such a devices to such a third party.
11.1. The user has the right to disconnect the connected devices from the COMBIONLINE service at any time. By disconnecting the devices from the COMBIONLINE service, the user loses access according to Art. 5.2 of these Contractual conditions.
11.2. The user has the right to request the termination of their COMBIONLINE user account at any time. Termination of the user account automatically results in the disconnection of all connected devices of the user from the COMBIONLINE service and the services pursuant to these Contractual conditions cease to exist.
11.3. RETIGO is authorised to terminate the user account at any time if it becomes convinced that the user is violating these Contractual conditions.
11.4. RETIGO is authorised to terminate the user account in the event that it takes the decision to no longer operate the COMBIONLINE service.
11.5. Upon termination of the service, the personal information and user data shall be kept by RETIGO only for the time necessary for complying with legal responsibilities. After this time has elapsed, RETIGO shall delete all information and data, excluding the anonymised operational data in the sense of Art. 5.5.1. of these Contractual conditions. The process of handling personal information in the sense of GDPR in relation to the termination of the COMBIONLINE service is specified in detail in Personal information protection fundamentals.
12.1. In the event that the relationship related to the use of the COMBIONLINE service contains an international element, then the parties agree that the relationship shall be governed by Czech law. This does not affect the rights of the consumer arising from generally binding legal regulations of other states, which provide the consumer with a greater level of protection.
12.2. In questions explicitly unaddressed, the legal relationship is governed by the conditions specified on the web interface of COMBIONLINE. Information about the individual technical steps leading to the establishment of the COMBIONLINE service are evident from the web interface.
12.3 RETIGO bears no responsibility for errors arising as a result of the actions of third parties on the COMBIONLINE service or as a result of its use in contradiction with its intended purpose. The user must not, when utilising the web interface of the COMBIONLINE service use procedures that could have a negative effect on its operation and must not carry out any task that could enable themselves or third parties to act without authority on or utilise the program devices or another part comprising the web interface and to use the web interface or its part or the software equipment in such a manner that would be in contradiction with its intended purpose.
12.4. The wording of the Contractual conditions may be unilaterally amended or supplemented by RETIGO.
12.5. The creator and operator of the COMBIONLINE service is: RETIGO s.r.o., with registered headquarters at Láň 2310, 756 61 Rožnov pod Radhoštěm, Czech Republic, Delivery number: 756 64, Czech Republic ID No. 607 94 062, registered in the Commercial Register held at the Regional Court in Ostrava, section C, file 7216
12.6. These Contractual conditions are valid and effective from 1 September 2021.